Last updated: 11 November 2026
Policies
How Review Zimbabwe works, what we expect from everyone who uses it, and how we look after your information.
Reviews policy
Reviews on Review Zimbabwe are only useful if they are real. Every review comes from a person who has verified an email address or a WhatsApp number, and every review is checked by our team before anyone can see it.
What isn't allowed
- Reviews of a business you didn't use, or written by someone pretending to be a customer.
- Reviewing your own business, or asking staff, family or friends to review it.
- Paying, or offering discounts, gifts or anything else, in return for a review.
- Asking only happy customers for reviews, or putting pressure on people to change or remove a review.
- Reviews about a competitor written to harm them.
- More than one review of the same business in 30 days, or reviewing under more than one name.
- Copying reviews from other people or other websites.
How we check
Nothing is published before a person on our team has looked at it. To help them, the platform points out things worth a closer look, such as:
- a business suddenly getting far more reviews than it usually does, unless they came through the business's own QR code or review link;
- accounts made on the day of the review, or one person reviewing many businesses in a day;
- the same words appearing in more than one review;
- a review left by the owner of the business.
None of these on its own means a review is fake. They tell us where to look.
What happens to reviews we remove
If a review breaks this policy we don't publish it, or we take it down. We keep a record of every removed review and why, for at least a year, so the decision can be checked. A business that breaks this policy may lose access to tools such as review invitations and promotions.
Tell us
If you think a review isn't genuine, use Report on the review, or contact us. Businesses can reply to any review on their page.